Update Erreur : Date invalide. (2020-03-21) | État Reporté | Jusqu'au Erreur : Date invalide. (2020-04-13)
Infos générales
Dear Partner,
Please find below the last update of the Finnair / Finland – Covid 19 policy.
As both Dutch and Belgian Governments forbid non-essential trips abroad, Finnair refund/rebooking policies mentionned below are already applicable.
As all are aware the European situation is changing daily and sometimes by the hour, this makes life very difficult for all concerned especially our mutual customers. Finnair will do all we can to bring people home as borders within Europe close. Finland has released its COVID-19 restrictions. The following will apply from 19MAR at 00.00 hours HEL time and will be in place until 13APR 2020 24.00 hours HEL time: essage and we will remove you from the recipient list.
Conditions
Border Controls will be reinstated on all intra-Schengen routes
HEL airport will be kept open for cargo flights and for returning passengers (see below list of passengers that can be accepted for travel to/via HEL)
Foreigners who are currently in Finland are allowed to exit the country
Finnish nationals are recommended not to travel abroad
Only the following passengers will be allowed entry:
Nationals of Finland
Family members of nationals of Finland (provided that the family member is entitled to enter and stay in Finland)
Holders of valid Finnish residence permits
EU nationals who are registered as staying in Finland
EU nationals and holders of EU issued permanent residence permits, who are returning to their respective EU country of residence via Finland o their health condition needs to be taken in to account – if the passenger shows any signs of illness, entry may be denied
Non-EU nationals who are leaving the Schengen area via Finland to return to their country of residence; e.g. Japanese national travelling CDG-HEL-HND
Non-Schengen to non-Schengen travel via HEL:
Travel from a non-Schengen country to another non-Schengen country is allowed via HEL, however, the passenger should be traveling to his/her country of residence and remain in the non-Schengen transit area of the airport. The passenger must be eligible to enter at his destination, taking into consideration any possible Corona restrictions of the destination (therefore travel should be limited to passengers returning home)
Over the last few weeks we have made a number of announcements regards our change policy, please find below what this is currently: In case a flight is cancelled: Full refund or postpone travel until 30 November 2020*.
In case a flight is still operating: Refund according to ticketed fare rules or postpone travel until 30 November 2020*.
Customers affected by local government restrictions: Full refund or postpone travel until 30 November 2020*. For example, passenger unable to enter the country due to travel ban or quarantine but flight still operating.
* Customers can change their travel date flexibly without a change fee and travel until 30 November, 2020 with the following policy:
Ticket issued by 30 April 2020
Original travel date is latest on 30 November 2020
Finnair operated and marketed flight on Finnair ticket
Rebook into the same class as the original flight or lowest available in the same cabin
Ticket revalidation permitted
Rerouting not permitted
Change made by 30 November 2020
Applies to all ticket types
OS AY CHANGE OF TRAVEL DUE TO CORONA must be added to all changed bookings
Please note that the change in the ticket rules doesn’t apply to certain agents with special agreements with Finnair i.e. Finnair Holidays, Aurinkomatkat (Suntours) and Group bookings. It DOES apply to individual Tour Operator bookings using TO fares.
At Finnair we wish all our customers the very best at this time, stay safe.
receive these notifications, reply to this m
Update Erreur : Date invalide. (2020-03-24) | État Reporté | Jusqu'au Erreur : Date invalide. (2020-03-31)
Infos générales
REPRO POLICY FOR EXCEPTIONAL CIRCUMSTANCES EVENTS
Repro policy for Alitalia flights cancellation due to persisting of exceptional circumstances related to coronavirus emergency (COVID-19) Version # 3 March 20th, 2020
Conditions
Passengers holding Alitalia tickets (055) booked on Alitalia (AZ) flights cancelled for persisting of exceptional circumstances related to coronavirus emergency (COVID-19), are entitled to ask for:
REBOOKING or RE-ROUTING
Passengers willing to change travel date may submit the request, including a copy of the ticket and indicating the preferred new travel dates, to following e-mail address:
cambiovolocancellato@alitalia.com
Passengers with ticket issued by Travel Agency may contact directly their Travel Agents.
Booking procedure: REBOOKING without penalties
Passengers holding Alitalia tickets (055) for AZ cancelled flights can be re-booked without penalties, as follows.
In case of original flight reservations:
• AZ operating
rebooking without penalty, in the same booking class as original booking or in the first available class, same cabin.
• AZ marketing - Other Airlines operating
rebooking without penalty, exclusively in the same booking class as original booking, same cabin.
Booking procedure: RE-ROUTING without penalties
Passengers holding Alitalia tickets for temporarily suspended flights, with at least one AZ flight segment impacted by cancellation, can be reprotected without penalties on the flights included in the “RE-ROUTING Section” according to relevant procedure.
Change of reservation and re-issuance of tickets must be issued not later than May 31st2020.
Reservation change and reissue of tickets will be performed by Travel Agents for tickets previously issued by Travel Agencies or by Contact Centre Alitalia.
Electronic tickets must be rebooked or rerouted according to instructions described above and reissued without penalty by Travel Agencies and/or Contact Center, inserting in the "endorsement / restriction" box the indication: SKCHG COVID-19
REPRO POLICY
VOUCHER (TCV)
In case passenger does not accept rebooking without penalty or no possible rebooking options are available, he will be entitled to ask for a voucher (TCV) for an amount equal to the value of the ticket purchased or its residual value, valid for the purchase of other Alitalia tickets to any destination served by Alitalia to be used within one year from the date of issue.
Passengers asking for a voucher (TCV) of equal value valid for one year on any Alitalia flight may submit the request, including a copy of the electronic ticket, to the email address:
richiestaTCV@alitalia.com
Issuance will be performed by Alitalia Contact Center.
Voucher (TCV) must be requested not later than May 31st2020.
REFUND
In case passenger does not accept rebooking without penalty or no possible rebooking options are available and/or voucher (TCV) is not accepted, then Travel Agencies for their own tickets, or Alitalia Customer Center will proceed with ticket refund, for an amount equal to the value of the ticket purchased or its residual value.
Passengers asking for refund of the price of the ticket, or of the remaining value of the unused part of the trip may submit the request, including a copy of the electronic ticket, to the email address:
rimborsovolocancellato@alitalia.com
Refund must be requested within May 31st2020 and will be processed in the original form of payment.
AWARD MILLEMIGLIA TICKET
Rebooking and revalidation of the award ticket will have to be performed within May 31st2020.
In case of original flight reservations on:
• AZ operating
MilleMiglia passengers can be re-protected by Contact Center Alitalia, using same award classes or the first higher available class, same cabin.
• Prime Partner SkyTeam and other Frequent flyer Partners
MilleMiglia passengers can be re-protected by Contact Center Alitalia, using following matrix AWARD dedicated classes.
SkyTeam Partners: SU, AR, AM, UX, CI, MU, GA, KQ, KE, ME, SV, RO, VN, MF, OK, DL, AF, KL.
AWARD dedicated classes:
Economy
Business SkyTeam All SkyTeam carriers (DL and OK excluded) X O Delta (DL) N O (Business for International, "Domestic First Class" for Domestic) CSA (OK) E Z Other FFP partner Etihad Airways (EY) N I Air Serbia (JU) N I Virgin Australia (VA) X Z GOL (G3) X I (Comfort Class) All Nippon (NH) X I
Passengers not willing to travel can ask for Miles credit back and taxes refund.
RE-ROUTING SECTION
Reebooking Option: RE-ROUTING without penalty
Passengers holding Alitalia ticket with itinerary on a temporarily suspended route, with at least one AZ flight affected by cancellation, can be re-protected without penalty:
o on Alitalia, in the period following the suspension end (see RE-BOOKING).
o on Other Airlines, according to instructions described in this (RE-ROUTING);
NORTH AMERICA AND MEXICO
Booking Option:
Passengers holding Alitalia ticket (055) on canceled flights: FCO/BOS, FCO/LAX, FCO/MIA, WAS/FCO, IAD/FCO, YYZ/FCO, MEX/FCO and vice versa, can be rebooked on following flights:
• AZ via JFK: FCO/JFK and vice versa
• connecting onto DL carrier (Delta), booking as follow:
o AZ* marketing on DL operated flights: on the same class of original booking or on the first available class, same cabin;
o DL operated flights: on the same class of original booking as for following class mapping
Booking Class
DL AZ
P **
F **
J J
C C
D E
I D
Z I
P P
A P
G A
Y Y
B B
M M
H
H K
Q V
K T
L N
U S
T X
** W
Promo class not available on TATL routes X L
V O
Passengers holding MilleMiglia award tickets with original reservations on AZ prime flight, can be rebooked on dedicated award classes on AZ flight and the following classes on DL (Delta) flights:
o Business Cabin : O
o Economy Cabin: N
ARGENTINA
Booking Option:
Passengers holding Alitalia ticket (055) on canceled flights: FCO/EZE and vice versa, can be rebooked on following flights:
• AZ via SAO: FCO/GRU and vice versa
• connecting on following carriers, with priority order as follows:
o AR (Aerolineas Argentinas)
o G3 (Gol)
o LA/JJ (Latam)
Connecting with AR (Aerolineas Argentinas) as follows:
o AZ* marketing on AR operated flights: on the same class of original booking or on the first available class, same cabin;
o AR operated flights: on the same class of original booking as following class mapping:
South American Sectors
and Domestic Argentina
AR OPT AZ* MKT
W
J/C/D/E
BUSI
AZ
I
NES
Y
Y
ECONOMY
B
B
M
M
U
H
K
K
H
V
L
T
Q
N
T
S
E
X
N
W
V
L
A
O R F
Passengers holding MilleMiglia award tickets with original reservations on AZ prime flight, can be rebooked on dedicated award classes on AZ flight and the following classes on AR (Aerolineas Argentinas):
o Business Cabin : O
o Economy Cabin: X
Connecting with G3 (Gol) on following classes (only selected RBDs) from lowest to highest class, same cabin:
o Premium Economy/Business: D / F / L / C (international sectors only)
o Economy cabin : O / B / N / U / A / P / W / J / T / Y
Passengers holding MilleMiglia award tickets with original reservations on AZ prime flight, can be rebooked on dedicated award classes on AZ flight and the following classes on G3 (GOL):
o Business Cabin : I (Confort Class)
o Economy Cabin: X
Connecting with LA/JJ (Latam) on following classes (only selected RBDs) from lowest to highest class, same cabin:
o Business: D
o Premium Economy W
o Economy Cabin O/ Q/ N/ S/ X/ V/ L/ M/ K/ B/ Y
Passengers holding MilleMiglia award tickets with original reservations on AZ operating, can be rebooked on dedicated award classes on AZ flight and the following classes on LA/JJ (Latam):
o Business: D
o Premium Economy W
o Economy Cabin O/ Q/ N/ S/ X/ V/ L/ M/ K/ B/ Y
SOUTH AFRICA
Booking Option:
Passengers holding Alitalia ticket (055) on canceled flights: FCO/JNB and vice versa, can be rebooked with priority order as follows:
• EY (Etihad Airways)
• SA (South African)
booking on EY (Etihad) carrier:
• via AUH to FCO, if flight is available
• via AUH to CDG / FRA / MUC / LHR / GVA, as an alternative option
as follows:
• on Long Haul leg:
o AZ* marketing on EY operating, where available, on the same class of original booking class, same cabin;
o EY prime, on following classes (only selected RBDs) from lowest to highest:
▪ Business cabin: any class
▪ Economy cabin: T / E / U / V / L / Q / M / K
• on European connection, where available, AZ or AZ*marketing flights
Passengers holding MilleMiglia award tickets with original reservations on AZ prime flight, can be rebooked on dedicated award classes on AZ flight and the following classes on EY (Etihad):
o Business Cabin I
o Economy Cabin N
On SA (South African Airway) carrier, to LHR / FRA / CDG, as follows:
• on Long Haul leg: SA prime, (only RBDs selected) from lowest to highest:
o EY prime, on following classes (only selected RBDs) from lowest to highest:
▪ Business cabin: Z
▪ Economy cabin: W / L / T / Q
• on European connection, where available, AZ or AZ*marketing flights
Passengers holding MilleMiglia award tickets with original reservations on AZ prime flight, can be rebooked on dedicated award classes on AZ flight and the following classes on SA (South African):
o Business cabin: Z
o Economy cabin: W / L / T / Q
INDIA
Booking Option:
Passengers holding Alitalia ticket (055) on cancelled flights: FCO/DEL and vice versa, can be rebooked on EY (Etihad Airways) as follow:
• via AUH to FCO, if flight is available
• via AUH to CDG / FRA / MUC / LHR / GVA, as an alternative option.
as follows:
• on Long Haul leg:
o AZ* marketing on EY operating, where available, on the same class of original booking class, same cabin;
o EY prime, on following classes (only selected RBDs) from lowest to highest:
▪ Business cabin: any class
▪ Economy cabin: T / E / U / V / L / Q / M / K
• on European connection, where available, AZ or AZ*marketing flights
Passengers holding MilleMiglia award tickets with original reservations on AZ prime flight, can be rebooked on dedicated award classes on AZ flight and the following classes on EY (Etihad Airways):
o Business Cabin I
o Economy Cabin N
Update Erreur : Date invalide. (2020-03-25) | État .. | Jusqu'au Erreur : Date invalide. (2020-03-25)
Infos générales
https://www.alitalia.com/en_gb/fly-alitalia/news-and-activities/news/info-flights.html
Conditions
Passengers who no longer wish to fly as per the schedule indicated on
their ticket
All passengers who purchased a ticket issued by 3 April for a flight
departing from 23 February to 31 May can request the following by 31
May:
• To change your booking for another trip taking place by 31
December
• A refund with a voucher of equal value to the ticket purchased, valid
for one year, to fly to any destination offered by Alitalia.
Passengers who have had their flight canceled
All passengers in possession of an Alitalia (055) ticket whose flight has
been canceled can request the following by 31 May:
• To change your booking for another trip taking place by 31
December
• A voucher of equal value to the ticket purchased, valid for one year,
to fly to any destination serviced by Alitalia.
• A refund of the price of the ticket or of the remaining value of the
part of the trip which has not yet been completed
Update Erreur : Date invalide. (2020-03-20) | État Reporté | Jusqu'au Erreur : Date invalide. (2020-04-14)
Infos générales
Dear colleagues ,
SUBJECT: airBaltic rebooking/rerouting conditions COVID-19 / dd 20th march
Due to declared state of emergency by the government of Latvia all airBaltic operated flights will be cancelled between 17Mar - 14Apr (inclusive), 2020, including flights from Estonia and Lithuania.
Conditions
Procedure for travel agencies due cancelled flights - UN segment status in PNR (flight cancellation in in process):
This is an option instead of Full Refund . If passenger (-s) decide to have Gift voucher (GVO) for booking made in travel agency, please write an e-mail to helpdesk@airbaltic.lv mentioning in subject PLEASE ISSUE GIFT VOUCHER. Information about booking and customers e-mail address is mandatory. Gift voucher validity – to be exchanged in airBaltic website within 6 months from issuance date for travel within 1 year.
(*)Refund is applicable only in case of cancelled flights (UN status) otherwise airBaltic holds the right to issue ADMs for incorrectly processes refunds.
Please do not hesitate to contact our call center for questions/help ( GDS/group bookings only/travel agent contact only )
T: +32(0)2-7120490 |
F: +32(0)2-7258392 |
Update Erreur : Date invalide. (2020-04-17) | État .. | Jusqu'au Erreur : Date invalide. (2020-04-17)
Infos générales
Coronavirus COVID-19: Update - Emirates Refund and Change Waiver Policy extended for tickets issued on/before 31 MAY 2020 |
Dear Trade Partner,
We are monitoring the situation around COVID-19 and we would like to inform you about our updated & extended goodwill policy valid for tickets issued on or before 31MAY with at least one coupon with scheduled Emirates departure on/before 31AUG.
In fact, our policy remains unchanged except the fact that it is extended for departures on/before 31 AUG 2020.
This NEW waiver policy supersedes all previous waivers published on COVID-19. |
Tickets issued on/before 31 May 2020 & Travel on/before 31AUG 2020 |
|
Frequently Asked Questions |
How to simply keep your ticket for the future Customers can choose to keep their ticket and we’ll extend its validity to 24 months from the date of your original booking. The fare amount paid for the original booking will be accepted for any flight to the same destination/region* at any time with no fees during this period.
What do I need to do to select Keep you ticket option? There is no need to keep a segment in the PNR to keep the ticket valid. We are able to extend and validate ticket details for 760 days from the date of issuance.
Can I change the customer’s destination with ‘Keep your ticket’? Yes, you can change the destination. It will be valid for one year from the date it is issued and can be extended for another year. The fare you paid will be accepted for any flight to the same destination or within the same region. For example, if the original booking was for London, you can rebook it for Amsterdam at no extra charges. The Emirates regions are: · Africa · Australasia · Europe · the Far East · the Gulf, Middle East and Iran · Indian Ocean Islands · North America · South America · West Asia
Are there any change fees with either option? There are no change fees when rebooked within the 24-month period, so you have more flexibility for planning ahead.
Are these options available for tickets booked anytime? These options are available for ticketed bookings made on/before the 31 May 2020 with at least one coupon with scheduled Emirates departure on/before 31AUG2020. Bookings made from 01 June 2020 onwards are subject to the fare conditions applicable at the time the booking is made.
|
Conditions
Update Erreur : Date invalide. (2020-03-19) | État Suspendu | Jusqu'au Erreur : Date invalide. (2020-06-30)
Infos générales
Coronavirus COVID-19: EK
cancellation of EK182/EK181 & EK184/EK183 from 26 March 2020 until 30 June 2020
Dear Industry Partners,
We would like to inform you that Emirates will suspend EK184/EK183 & EK182/EK181 from 26 March 2020 until 30 June 2020. Due to COVID-19 knock-on effects,
recent travel bans for non essential travel and several country entrance restrictions,
the decision was taken to suspend EK184/EK183 & EK182/EK181 from 26 March 2020 until 30 June 2020.
Conditions
With regards to these cancellations that will be shown in your GDS we would like you to kindly inform your clients and to rebook/reroute & refund as per policy you will find below.
Effective today 19 March 2020, all rebooking / reroute and refund options must follow below guidelines for tickets issued on/before 31 March 2020.
Tickets issued on/before 31 March 2020 Travel ban: Where there is an explicit government notification that prohibits travel from either point of journey origin or destination.
Travel advisory: There is general government advisory against non- essential travel but no travel ban.
Visa process change / Quarantine: Visa process which required visiting an embassy/consulate OR mandatory quarantine at origin or destination.
Passenger is unable to reach airport: Countries which have a government lockdown and passengers are unable to reach airport.
Flight cancellation : Flights cancelled where Emirates is unable to offer an alternate flight or an alternate option is not acceptable by the passenger.
Changes:
• Changes and reissues are permitted to any origin or destination within ticket validity without a reissue fee. Applicable fare difference if any will apply. Please continue to utilise waiver code "ROGW006 DUE COVID-19".
Keep your ticket:
1. Original ticket can be kept with an open coupons status as follows:
• Original ticket can be kept with an open coupon status for 760 days from date of original ticket issue
2. This ticket will then be accepted at face / residual value as payment for a new ticket
Refund & No-show:
• Applicable refund and no-show rules / charges as per date of original ticket issue will apply
• Non-refundable tickets – No refund applies, however please refer to use "keep your ticket" option (see above)
• Refundable tickets – Applicable refund penalty if any to be charged and refund the balance OR passenger can use keep your ticket option
Tickets issued on/after 01 April 2020
Changes:
• Changes and reissues are permitted as per fare rules.
Keep your ticket:
• Original unused ticket can be kept with an open coupons status for up to one year from date of issue.
• This ticket will then be accepted at face / residual value as payment for a new ticket.
Applicable fare difference if any will apply.
Refund & No-show:
• Applicable refund and no-show rules / charges as per date of original ticket issue will apply.
Countries with travel restrictions
More countries throughout the Emirates network have started to impose travel restrictions for example the UAE. The UAE authorities have confirmed that entry will ONLY be granted to:
• UAE citizens
• UAE residents
• Diplomatic passports
This restriction does NOT apply for transit passengers through Dubai Airport.
This means that Belgian citizens will be refused to enter DXB until further notice.
Please make sure to rebook your passengers accordingly
As the situation is changing rapidly and continuously please check relevant travel advisories before your customers travel.
We monitor the development of the Coronavirus situation and we will keep you informed.
Should you have any other queries in relation to this new update, please contact our contact centre via 02/700.7007.
We thank you for your continued support.
Emirates BeLux
Update Erreur : Date invalide. (2020-03-17) | État .. | Jusqu'au Erreur : Date invalide. (2020-03-24)
Infos générales
Our Policy
We understand this is a difficult time, so we’re here to help make managing your guests’ travel plans as smooth as possible.
If your guests are scheduled to fly with Etihad Airways before 30 June 2020, they can rebook their flight for free, or use the value of their ticket as credit towards their next trip.
Conditions
Rebook
If your guests know when they’d like to travel, they can change the date of their flight for free. They can even choose to fly to a different destination, anywhere on the Etihad network.
Their trip must be rebooked for travel on or before 31 July 2020.
• Change the flight date
• Pick a new destination within a specified zone
• No fees or fare difference apply
• Fly on or before 31 July 2020
• Multiple changes permitted
Re-routing and endorsement onto other airlines are not permitted.
Rerouting to an alternate EY gateway is permitted FOC within the zones based on the original origin/destination
Etihad Credit
We’ll reward your customers with up to US $400 and up to 5,000 Etihad Guest Miles when they opt for Etihad Credit. Simply cancel their existing booking and use the value towards their next flight.
Valid on all unused Etihad Airways tickets scheduled for departure on or before 31 July 2020, for travel until 31 August 2021.
Please ensure the PNR is updated with the remark "Invol change due COVID-19”.
All Etihad Guest members will also be rewarded with up to 5,000 bonus Etihad Guest Miles. If your customer is not a member, they can simply enrol to receive bonus Etihad Guest Miles.
Refunds
Some customers may be entitled to a refund if their ticket originated in the USA, UK, Switzerland, or European Union, and their flight has been cancelled by Etihad Airways.
Simply submit your refund request via “Refunds Applications” through the BSP link. ARC agents will need to send an email to EtihadRefunds@etihad.ae. Please note refunds can take up to 4 weeks to process. Don’t forget, you can also change the date of your customer’s flight for free or offer Etihad Credit for future travel.
Update Erreur : Date invalide. (2020-03-19) | État Suspendu | Jusqu'au Erreur : Date invalide. (2020-04-30)
Infos générales
Flight Reduction
NH232 / NH231 | Brussels Tokyo Narita Brussels
23 March 30 April
From 29 March until April 24th, ANA will operate 3 weekly flights instead of 7.
Conditions
Special Procedures ① No flights are cancelled in the PNR
Refund (free of charge)
• Unused tickets
→ Direct refund in your GDS with waiver code WCN001
• Partially used tickets
→ Apply for refund in BSP with mention of waiver code WCN001
Change
•Change of flight is possible until June 30, 2020
•Change of routing*/carrier*/ RBD not allowed
* change of routing/carrier allowed if changed to NH (same RBD)
•If the above conditions are met, please reissue with waiver code WCN001 (in endorsement box)
Special Procedures ② Applicable Tickets
ANA 205 plate | Flights have been cancelled in the PNR / UN segment
Refund (free of charge)
•Unused tickets
→ Direct refund in your GDS with waiver code WITSKC
•Partially used tickets
→ Apply for refund in BSP with mention of waiver code WITSKC
Change
•Change of routing/carrier/RBD not allowed
•If the above conditions are met, please reissue with waiver code WITSKC
(in endorsement box)
•If the above conditions can’t be met, please contact ANA reservation for reissue
info.bru@ana.co.jp
Update Erreur : Date invalide. (2020-03-24) | État .. | Jusqu'au Erreur : Date invalide. (2020-03-24)
Infos générales
Bangkok Airways would like to announce the flight suspension for “Summer Schedule 2020” as detail follow:
International Route
International Route |
Suspension period |
All International Route |
29 MAR to 24 OCT 2020 |
Domestic Route
Route |
Suspension period |
|||
PG231 |
BKK-CEI |
PG232 |
CEI-BKK |
29 MAR to 03 MAY 2020 * |
PG217 |
BKK-CNX |
|
|
20-30 APR 2020 |
PG223 |
|
|
||
PG219 |
BKK-CNX |
PG220 |
CNX-BKK |
21 APR - 24 OCT 20 |
PG221 |
PG222 |
29 MAR - 24 OCT 20 |
||
PG271 |
BKK-HKT |
PG272 |
HKT-BKK |
21-30 APR, 06 MAY - 24 OCT 20 |
PG277 |
PG278 |
|||
PG279 |
PG286 |
|||
PG285 |
|
|
||
PG287 |
BKK-HKT |
PG280 |
HKT-BKK |
13,15,18-19 APR 20 |
|
|
PG270 |
22 APR - 01 MAY, 07 MAY - 24 OCT 20 |
|
|
|
PG284 |
20-30 APR 20 |
|
PG261 |
BKK-KBV |
PG262 |
KBV-BKK |
20 APR - 24 OCT 20 |
PG267 |
PG268 |
|||
PG263 |
BKK-KBV |
PG264 |
KBV-BKK |
29-31 MAR, 20 APR 20 |
|
|
PG296 |
KBV-BKK |
20-30 APR 20 |
PG203 |
BKK-LPT |
PG204 |
LPT-BKK |
29 MAR - 30 APR 20 * |
PG115 |
BKK-USM |
PG148 |
USM-BKK |
29 MAR - 24 OCT 20 |
PG123 |
PG184 |
|||
PG125 |
|
|
||
PG151 |
BKK-USM |
PG152 |
USM-BKK |
01-31 AUG 20 |
PG805 |
BKK-USM |
PG806 |
USM-BKK |
01 JUL - 24 OCT 20 |
PG951 |
PG952 |
|||
PG961 |
BKK-USM |
PG962 |
USM-BKK |
29 MAR - 30 APR 20 |
PG963 |
BKK-USM |
PG968 |
USM-BKK |
03-21 APR 20, 01 JUL - 24 OCT 20 |
|
|
PG144 |
USM-BKK |
29 MAR - 30 JUN, 01 SEP - 24 OCT 20 |
PG351 |
CNX-HGN |
PG352 |
HGN-CNX |
29 MAR - 24 OCT 20 |
PG353 |
PG354 |
|||
PG248 |
CNX-HKT |
|
|
20-30 APR 20 |
PG246 |
CNX-KBV |
|
|
|
PG242 |
CNX-USM |
|
|
29 MAR - 30 JUN, 1 SEP - 24 OCT 20 |
|
|
PG241 |
USM-CNX |
29 MAR - 24 OCT 20 |
PG254 |
HKT-USM |
PG253 |
USM-HKT |
29 MAR - 30 APR 20, 1 JUL - 31 AUG 20 |
PG256 |
PG255 |
29 MAR - 24 OCT 20 |
||
PG266 |
KBV-USM |
PG265 |
USM-KBV |
29 MAR - 24 OCT 20 |
* Exception - PG231/232 date 8-20 APR, 2 MAY 20
- PG203/204 date 11,15 APR 20
- PG962 date 12-21 APR 20
Conditions
1. Reservation Change (Rebook)
2. Route Change (Reroute)
3. Refund Policy
Please find here rectification on REFUND procedure – IMPORTANT
Direct refund - via GDS : send us the refunded E ticket number by mail to avoid ADM
Refund via BSPLINK – send us the refund application number by mail to avoid ADM
Contact : AVIAREPS - bangkokairways.bru@aviareps.com - T: +32(0)2-7120559
Update Erreur : Date invalide. (2020-03-24) | État .. | Jusqu'au Erreur : Date invalide. (2020-03-24)
Infos générales
Commercial policy | Dates | Options | Authority code |
---|---|---|---|
Change fee waiver for Qantas International and Australian Domestic bookings
|
All customers with a QF (081) booking (existing or new) for travel now until 31 May 2020 | • Cancel and retain the value of the ticket in credit | • Upon rebooking, Qantas will waive the change fee 623063 |
Qantas International Flight Cancellations due to Demand Impact of Coronavirus |
Tickets issued on/before 20 March 2020 for travel on flights which have been cancelled due to the demand impact of Coronavirus. This includes: Qantas and Jetstar international flight cancellations between 26 March 2020 and 31 May 2020; and Qantas International flight cancellations until mid-September 2020. |
Refer to policy | 623062 |
Coronavirus related travel restrictions |
Tickets issued on/before 12 March 2020 for travel between 31 January 2020 and 30 April 2020 |
Passengers who: 1) Have been impacted by Coronavirus related travel restrictions*; and 2) Can provide valid proof that they are impacted by those travel restrictions* may: 1) Rebook to an alternative Qantas Airway flight for travel between 31 January 2020 and 30 April 2020 2) Retain the value of the ticket in credit 3) Refund Disclaimer:*For the purposes of this policy, travel restrictions do not include any government imposed self-isolation requirements. |
611524 |
Qantas customers travelling to and from mainland China | Tickets issued on/before 10 March for travel on/after 1 February 2020 and on/before 19 July 2020 |
• Customers travelling to/from and via Mainland China* may: 1) Rebook to an alternative Qantas operated service between Australia and Mainland China* Disclaimer:*Mainland China does not include Hong Kong, Macau and Taiwan.
|
Conditions
Update Erreur : Date invalide. (2020-03-26) | État .. | Jusqu'au Erreur : Date invalide. (2020-03-26)
Infos générales
Qantas flight credit extension
|
All customers with a QF (081) booking, existing or new, for travel now until 31 July 2020 are now able to cancel their booking and retain the value of the ticket in credit. Upon rebooking, Qantas will waive the change fee.
Tickets must be cancelled and held in credit prior to 30 April 2020. Tickets held in credit are then valid until 31 December 2021 (ticket must be reissued and travel completed by 31 December 2021). Upon rebooking, agents must enter authority number 623063 into the endorsement box to avoid an ADM. |
Conditions
Update Erreur : Date invalide. (2020-03-22) | État Annulé | Jusqu'au Erreur : Date invalide. (2020-05-31)
Infos générales
JOHANNESBURG, 20 March 2020 –South African Airways (SAA) has announced that it will immediately suspend all international operations until 31 May 2020 in response to a government travel ban aimed at stopping the transmission of the Coronavirus (Covid-19).
The COVID-19 pandemic and attendant travel restrictions, resulted in substantial decline in demand for air travel. The situation caused many airlines across the world to ground aircraft, release their employees, and to cancel flights
SAA regrets any inconvenience to our customers as a result of the COVID-19 pandemic and we encourage all customers to visit our website, www.flysaa.com, for further updates.
All flights till 31 May will be closed immediately
SAA contact details AVIAREPS
Conditions
Update Erreur : Date invalide. (2020-03-26) | État .. | Jusqu'au Erreur : Date invalide. (2020-03-26)
Infos générales
How to reissue tickets based on the Lufthansa Group airlines’ Goodwill Policy (TWP2011) (Version 1, as of 24 March 2020) General Information Applicable for OS/LH/LX/SN/EN (257-, 220-, 724-, 082- or 101-) tickets issued on/before 31 March 2020 with ticketed flights until 31 December 2020. Apply the total value of the original ticket toward the purchase of a new ticket with current pricing. The original ticket serves as a credit (“voucher”). The total value of the ticket (fares/taxes/fees/surcharges) is referred to as “price” in this context. It is not possible to use automatic recalculation/reissue tools. Passengers using the rebooking options of this goodwill policy will receive a discount of EUR50/CHF50/USD50 or the equivalent in local currency (conversion to any other additional currency must be done from EUR). Exception for all tickets including child/infant tickets: At least one of the tickets (original or new) must have a base fare (without taxes/fees/surcharges) higher than EUR50/CHF50/USD50. This means: If both tickets (original and new) have a base fare of EUR50/CHF50/USD50 or less, then no discount is applicable. Calculation Principles The passenger receives a discount of EUR50/CHF50/USD50 either deducted from the additional collection (ADC) or on EMD as residual value/refundable balance, which can be refunded at a later stage As per IATA standard, a residual value/refundable balance EMD is available in all reservation systems. In case of questions, e.g. on how to issue this EMD, please contact your reservation system’s helpdesk.
Conditions
Rebooking/Reissue Process The fare shown in the reissued ticket must always be the current fare for the trip. The discount is deducted from the additional collection where applicable. Option 1 for passengers who already know when they want to fly: Cancel original flights Book new flights on original or different routing, Lufthansa Group airline flight or as per new fare rule Price new flights with current fares, taxes, fees and surcharges Compare total price of original ticket and new price Complete the ticket entries: If new price is higher than original price, enter additional amount to be collected (reduced by the discount) If new price is lower than original price, set fare and all taxes/fees/surcharges to “paid” Enter form of payment (original and new) if applicable Enter original issue Endorsement entry: TWP 2011 Enter an SSR OTHS element to the PNR which will be used to identify the ticket you have reissued for the Bonus of EUR 10 per ticket. (Further details will be communicated later). SSR OTHS-TWP2011 Reissue the ticket and the residual value EMD (if applicable) simultaneously. If passenger purchased an ancillary service, the respective EMD may be used again for the same service, e.g. ASR – EMD can be re-associated or reissued. If this is not possible, the EMD is non-refundable and the service must be purchased Option 2 for passengers who do not yet know their new travel date: If possible, cancel original booking. (the ticket remains valid, however, even if the customer is a no-show) We recommend that you keep the PNR active, provided that the reservation system you are using offers this function. If the reservation system you are using does not offer a function for holding the PNR or if the PNR is expired, create a new PNR at time of the new booking and perform the reissue with the existing ticket. PNRs held based on the previous goodwill rule (TWP 2008) with the entry "CORONA2008" can of course be used. Once passenger does the new booking, please proceed as described under option 1. GDS entries for holding the PNR GDS Entry Amadeus (1A) RU1AHK1FRA31DEC/CORONA/TWP2011 Apollo (1V) 0(=Zero)TURZZ(=airline)BK1(=number of pax)FRA(=issuing office)31DEC(=valid until)-**CORONA/TWP2011** Example: 0TURLHBK1FRA31DEC-CORONA TWP2011 Galileo (1G) RT.T/31DEC(=valid until)*CORONA TWP2011 Example: RT.T/31DEC*CORONA TWP2011 Worldspan (1P) TNZZ(=airline)MK1(=number of pax)MIS31DEC(=valid until)/AN-CORONA TWP2011 Example: TNLHMK1MIS31DEC/AN-CORONA TWP2011 Sabre (1S) 0OTH(=airline)GK1FRA(=city code)31DEC-CORONA TWP2011 0OTHLHGK1FRA31DEC-CORONA TWP2011 The free text is not transmitted to the carrier; it is only for the agency to know the reason for the retention Option 3 for passengers with partially used tickets The TWP also applies to partially used tickets. The value of the unused portion can be applied to the reissuance of a new ticket, in addition to receiving the discount. Verify the fare and taxes for the unused segments and apply this value towards the new ticket price. Deduct the discount from the difference and collect the remaining amount as ADC with reissuance of the new ticket. Example: Price for original ticket is EUR 1000 (FRA-JFK-FRA). Passenger was originally booked and already flew FRA-JFK 20FEB20 and return flight is booked JFK-FRA 20APR20, ticket was issued 03JAN20. Passenger wishes to change return flight to a new date (prior to 31DEC20). New price is EUR 1300 (repriced with historical fares/past date pricing) Fare difference of EUR 300 (1300-1000=300) will be discounted by EUR 50. Fare difference is higher than EUR 50. Additional collection amount EUR 250 to the customer (300-50=250)
Update Erreur : Date invalide. (2020-03-20) | État Reporté | Jusqu'au Erreur : Date invalide. (2020-04-01)
Infos générales
COVID-19 - AMS Flight Cancellations
20 March 2020
Dear Agent,
In response to COVID-19 and the global border closures, Singapore Airlines is further suspending services across its network, including services to and from Amsterdam on flights SQ323/324 from 1 April 2020 to 01 May 2020. All services to and from Amsterdam up until 1 April 2020 will continue to depart according to schedule.
aporeair.com.sg
Conditions
Please note that tickets for cancelled flights will automatically be converted into an open-dated ticket, whereby the inbound flight needs to be finalised by 31 March 2021.
- For passengers with April departures impacted by the cancellations, refunds will be applied in line with the ticket conditions or 1 FOC change to a later date for the same routing and RBD (penalty fees waived).
- If passengers would like to change flights, penalty fees will be waived, although a fare difference may apply for the new itinerary.
- If passengers decide to make alternative arrangements to return home, unused parts of their ticket will be refunded by means of an EMD (to be issued and used on SQ/MI flights before 31 March 2021).
Waiver Policies as mentioned in previous news bulletins are hereby invalidated.
We have noticed a surge in erroneous refunds that have come through the GDS channels. Particularly so during this challenging period, the errors comprise deviations from SIA’s policies and/or wrong computations of refund values. To reduce the need for our administrative resources to follow up on such issues, we have suspended the Refund Notice function through the GDS. Where applicable, you may still submit Refund Applications through BSPlink. You may contact your account manager if you have any further queries.
Travel agents who require assistance are encouraged to contact Singapore Airlines directly at AMS_SalesOps@singaporeair.com.sg. However, due to the high volume of incoming requests, we seek your understanding that it may take longer than usual for our staff to respond.
We apologise for any inconvenience caused.
Kind regards
SINGAPORE AIRLINES
Evert van de Beekstraat 26 • 1118 CL Schiphol • Tel: +31 20 5488888 • AMS _SalesOps@sing
Update Erreur : Date invalide. (2020-03-20) | État .. | Jusqu'au Erreur : Date invalide. (2020-03-23)
Infos générales
Rebooking policy for all reduced and cancelled flights any routes other than route BRU-BKK-BRU (TG935/TG934) only
Conditions
Update Erreur : Date invalide. (2020-03-27) | État .. | Jusqu'au Erreur : Date invalide. (2020-03-27)
Infos générales
Conditions
Contact : - reservations@thaiairways.be -Update Erreur : Date invalide. (2020-04-02) | État .. | Jusqu'au Erreur : Date invalide. (2020-04-02)
Infos générales
Conditions
Update Erreur : Date invalide. (2020-03-20) | État Suspendu | Jusqu'au Erreur : Date invalide. (2020-04-30)
Infos générales
United Airlines - update 20 mar 2020
To our travel partners,
We’ve never seen anything quite like the times we’re in, and we’re taking the necessary aggressive actions to ensure we come through this and continue to serve you for many years to come. Our greatest assets as we face this challenge together remain our team and our relationships with each of you.
Conditions
We recognize that these are extraordinary times for us all, and we remain at your service, ready to provide solutions and answers in a period with a lot of questions and uncertainty. In response to your feedback, we’re implementing the following additional changes effective immediately:
New agency-booked record cancel options
We know your contact centers are extremely busy right now handling customer calls, and we want to help. For agency-booked customers who want to cancel or change their itinerary, both are now supported through united.com and the United mobile app - there’s no need to call United. Please remind your customers that if they do not intend to travel, it’s important to cancel their itinerary before travel to retain the ticket value for future use.
Travel flexibility
If you're scheduled to travel at any time through April 30, 2020, and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling.
We hope these measures are useful, and help you focus on your health and safety and that of your travelers. We’ll continue to review our processes and timelines and adjust ccordingly as things evolve.
As we move forward, we’ll keep you informed as early and as often as possible. We’ll be here for you and at your service no matter what happens, and we will be ready to welcome you on board when the time comes. If there’s anything we can do to help you, please do not hesitate to ask.
We’ll be in touch soon, and on behalf of the entire United team, I’d like to extend our heartfelt best wishes.
Update Erreur : Date invalide. (2020-03-19) | État Reporté | Jusqu'au Erreur : Date invalide. (2020-05-31)
Infos générales
Agency Informations
Ed March 19 , 2020
TRADE MEASURES
Flexibility applicable to the entire Air Austral network Covid-19
In this period of exceptional circumstances , Air Austral is adapting and relaxing its commercial measures for its entire network.
Passengers, in possession of an Air Austral ticket issued before May 31, 2020 inclusive for a flight scheduled until September 30, 2020 inclusive , may postpone their trip within the validity limit of one year from issue of their ticket under the conditions below:
Conditions
Changes : Ticket non changeable or changeable with penalty
- Possibility to change the travel date
• If the travel date is postponed before November 30, 2020: possibility of changing the travel date without penalty, without seasonal adjustment, and without tariff adjustment in the same travel cabin.
• If the travel date is postponed from December 1, 2020: possibility of changing the travel date without penalty, with tariff and seasonal adjustment if applicable.( For tickets paid with a territorial continuity voucher, departure must be made before December 31, 2020.
- Possibility to change the destination without penalty and with a tariff adjustment if applicable
This measure is not applicable to passengers who have benefited from territorial continuity
- A voucher of the ticket value is possible according to the conditions of reuse indicated above (no EMD issue required )
Refund: :
Tickets remain non-refundable / refundable under the conditions of the fare paid
All of theses measures are valid excluding allotment and group rates which follow specific conditions.
For any reissue and issue of document, to endo: REPORT CORONAVIRUS
Thank you for sharing this information with your teams
Update Erreur : Date invalide. (2020-03-25) | État .. | Jusqu'au Erreur : Date invalide. (2020-03-25)
Infos générales
COVID-19
In order to make the self-management of involuntary changes and reissues for cancelled flights due to COVID-19 easier, here is all the information regarding our flexibility policy and further procedures.
Conditions
If the ticket has been issued before 01/04/20 and the flight date is before 30/06/20, we allow
If the ticket has been issued before 11/03/20 and the flight date is between 15/03/20 and 30/04/20, we allow
Steps to follow:
1. Cancel the original flight segments (XE)
2. Capture seats in passive segments (GK) for any date within 1 year in the same class as the original flights even if it is not available.
Example: SN25DECPMIBCN
SS1Z1/GK/PNR number or code
Check out the following link for more information.
3. Request voucher: After having followed the previous steps, you can request the voucher by filling in the following FORM.
If you have already requested the voucher through the email address included in the communication sent out by email, we will take care of it.
Voucher: Applicable conditions
• Valid only for 996 tickets, regardless of the point of purchase and including travel agencies.
• A voucher will be created for each of the tickets not flown in the booking, for the total amount (fare basis + taxes). Ancillaries will be refunded through BSPlink. CLX requests will only be available through BSPlink until further notice. No refund fees will apply.
• The voucher can be used on any route operated by Air Europa, even if it's different from the original ticket route. Codeshare and Interline tickets are excluded unless the passenger can only fly on the original route. The voucher is valid and can be used up to 1 year after issuance.
• The voucher will be used for the same passenger and in case of the excess amount it can be applied to a companion/s as long as they are in the same reservation and in the same purchase process. If the full amount is not used, the residual amount will no longer be valid.
• Currently, vouchers can only be issued through Air Europa’s Call Center, although we are working on an alternative so that travel agents can also do so themselves.
Air Europa allows reissues for CANCELLED FLIGHTS. The procedure is as follows, and is based upon the following commercial conditions:
• Issued 996 tickets
• On any GDS
• Reissuance at no cost in the same class as the original flight or in the lowest available class in the same cabin and route.
The following information must be included:
Amadeus:
Galileo:
Sabre:
Sabre Ghost Segments:
1. Cancel segment XI (cancel the complete itinerary) or X2 (segment 2)
2. Add a retention segment:
Example: 0OTH(carrier code)GK1(city code)31DEC- FREE TEXT RELATED TO CORONA VIRUS
OTH segments are prohibited from storage in the PNR if the date of the OTH segment is beyond 180 days from the last date of any other active segment.
The reissue can also be done through ATC and the following transaction: FXI/SC
* It is mandatory to include all information as instructed. Any reissue that does not include the above information is subject to ADM.